Who we are

Our website address is: https://bluegeckosw.com/web.

We can be contacted through our email address:

We do not have a physical store front.  We are entirely an online retail except when Blue Gecko Southwest does Home and Garden or other Craft shows.

Privacy Policy

The information we collect is used for internal review only.  We do not sell or trade this information, and it is not shared with any other organization.  

What personal data we collect and why we collect it

When yo visit our website, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products recently viewed
  • Location, IP address and browser type:  we’ll use this for purposes such as estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can estimate shipping before yo place an order

We’ll also use cookies to keep track of cart contents while you are browsing our site.

When you purchase from Blue Gecko Southwest, we’ll ask you to provide information including your name, address, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password to any account you set up with us.  We will use this information for a limited number of purposes:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.  We will store order information for no more than 2 years for tax and accounting purposes.

We will also store comments or reviews, if you choose to leave them.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

SHIPPING AND RETURNS

Shipping:

We only ship to areas in the United States at this time.

Shipping charges depend on the size, weight, value and destination of your package.  Therefore we cannot have a one-size-fits-all shipping charge.  We normally ship each order using the most economic service for our customers.  Please be sure to contact us by email if you require expedited shipping such as Next Day or 2nd Day Air.

The minimum domestic shipping cost, with insurance, for boxes with a value of $200 or less and weighing less than one pound is $9.85.  This includes the packing and handling.  We insure all packages shipped.  

For domestic orders, most items are usually shipped via Priority Mail.  PLEASE NOTE: The Post Office now says “Priority Two Day” or “Priority Three Day” mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the Post Office.  We ship every Monday, Wednesday and Friday.  When the Post Office is saying “Two Day Priority” or “Three Day Priority” it is an estimate on their part of the mailing process.  They do not guarantee that time.

Shipping Insurance:

It is an unfortunate reality of shipping that occasionally/rarely a package goes missing or is damaged in transit.  We take pride in our ability to pack items items and get them to their destination intact.  It is extremely difficult and time consuming to get  shipping companies to pay ou on insurance claims even when are clearly at fault, so we “self-insure” shipments.  A premium is added to the  shipping cost to cover the cost of this self-insurance.  This premium is currently set to 0.75% of the total value order.

For the purposes of considering a package lost in transit and eligible for refunds, a 30 days time frame is used for domestic shipments,  We can usually work with customers to provide a solution (replacement items, etc.) prior to this time frame if teh package does appear to be lost.

Returns:

If any purchase is not what you want, return it within 3 (three) weeks.  We will refund the purchase price of the item upon receipt of the returned item.  Send returned items to: Blue Gecko Southwest, 3772 Loma Esteban Drive, El Paso, Tx 79938.

We want you to be satisfied with you purchase from us, but we do understand that sometimes what you see on a web site doesn’t quite match how the item actually looks.  We do our utmost to photograph and describe dimensions as accurately as possible.  We do require that you notify us within 10 days of receiving the item, and that yo return it back to us within 3 weeks.  ALL SALES AFTER 21 DAYS OF RECEIPT OF ITEM ARE FINAL.

If you are returning an item, once we receive the item in the same condition in which it was sent, we will refund your money by using the same method/means you used to pay for the item originally.  We cannot reasonably  refund the cost of the postage.

Please wrap the item to be returned securely in tissue paper and bubble wrap.  Pack in a sturdy box with additional packing material.  Include all labels provided with the original box, including the invoice.  Pack all breakable items double boxed.

Shipping charges for returning items are the customer’s responsibility.  Please wrap and pack the item carefully and insure the package for it’s value.

We do apologize for any damage in shipment.  We pack very carefully and take all possible precautions.  However, accident happen occasionally.  Please contact at once if o receive an item damaged in shipment.  We must be notified so that we can properly file a claim to insurance.  Please check all shipments immediately upon arrival and keep all the packing material and wrapping should an item be damaged.  Contact us immediately by email: for complete instructions for processing the collection of any insurance and the refund of your purchase price.  Please understand that if yo do not assist us i filing an insurance claim, we will not be able to successfully recover the value of the item form the USPS and will be unable to refund your purchase price.

Taxes

At this time, Texas sales taxes at 8.25% are collected for residents in Texas.  

PayPal Payments

Payment Method: Data protection provisions about the use of PayPal as a payment processor.  On this website, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services. The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. If the data subject chooses “PayPal” as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing. The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order. The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks. PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order. The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing. The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.